Copyright 

By viewing the pages of this site, you acknowledge that you have read and accepted these notices and disclaimers. This site and its contents are subject to copyright. The copyright is owned by Better Build Constructions Pty Ltd. Users are authorised to copy materials published on the site for personal, non-commercial use provided all appropriate copyright, notices and disclaimers are contained within. Any other use, such as reproduction, modification, distribution, transmission, republication, display or performance of the content of this site is strictly prohibited.

Trademarks 

This site includes registered trademarks that are protected by law. Except as expressly authorised, the use or misuse of any of those trademarks is strictly prohibited.

Applicable Law 

The terms and conditions of this site shall be governed by and construed in accordance with the laws of the State of Queensland. If any provision of these terms of use shall be deemed unlawful, void or for any reason un-enforceable, that provision shall be deemed void but shall not affect the validity and enforceability of the remaining provisions. This site may be accessed throughout Australia and overseas. Better Build Constructions Pty Ltd makes no representations that the content of this site complies with the laws of any country outside Australia.

Disclaimers 

The information provided is presented "AS IS" and may include technical inaccuracies by typographical errors. Better Build Constructions Pty Ltd will make all reasonable efforts to ensure that all information presented on www.betterbuild.com.au is accurate and up to date but makes no representations, warranties or assurances (either expressed or implied) as to the accuracy, currency or completeness of the information presented. 

Better Build Constructions Pty Ltd will not be liable for any damage or injury to you or your equipment including but not limited to viruses obtained through access of this site or from downloading materials provided on this site. www.betterbuild.com.au is provided as a service to its customers. Better Build Constructions Pty Ltd reserves the right to add, delete and/or modify any information on the site at any time without prior notification.

Privacy 

Better Build Constructions Pty Ltd ("the Company") recognises that the privacy of your personal information is important to you and we are committed to protecting the privacy of any personal information we collect from you. Unless you give us your consent to do otherwise, we will collect, use, store and disclose your personal information in accordance with this Privacy Policy.

What information do we collect?

We primarily collect personal information that is necessary for us to provide our services to you, or if you are providing us with goods or services. Personal information is any information that can be used to identify you and may include:

• your name, address and contact details (including telephone numbers and email address);
• your work contact details including name, telephone numbers and email address if you are our customer, sub-contractor or supplier;
• information about your dealings with us about our services;
• images captured by security camera systems used by us for 24 hours video surveillance;
• other personal information you may disclose to us when you contact us with a query or complaint; or where you request a service from us, or information about a service from us, or which is contained in any other communications between you and us.

Where relevant we may ask you for other information, for example, qualifications and employment history, if you apply for employment with us.

How do we collect your personal information?

We usually collect personal information in the following ways:

• directly from you, either in person, in documents, by email, telephone, or via our website;
• from third parties who forward your details to us;
• from security camera systems used by us for 24 hour video surveillance which monitor and record activities at our premises including in our office and warehouse;
• from publicly available resources.

Collection of information from our website

When using our website, you may voluntarily disclose personal information. If you access our website (or any part of it), you consent to us collecting, storing and using the information you make available.

We gather this information for internal purposes only, including statistical and marketing purposes.

Why do we collect personal information?

Generally, we collect information about you in the course of obtaining goods and services from you, in order to meet our obligations to you, to enable us to provide our services to you, to improve your experience with us and/or to enable us to address any enquiry or complaint you may have made. We also collect personal information so you can seek employment with us in writing, by email, telephone or via our website. Our ability to meet our obligations to you, your business or to process any application may be adversely affected if you do not give us the requested personal information; or if the information you give us is incomplete or inaccurate.

We collect personal information via our security camera system for 24-hour video surveillance to:

• improve actual and perceived levels of safety;
• reduce the likelihood of graffiti, vandalism and anti-social behaviour around our premsies;
• reduce incidents of criminal behaviour including fraud against our business identifying and prosecuting offenders;
• reduce insurance excesses and premiums;
• assist in minimising and monitoring work health and safety issues and risks; and
• assist in tracking inward and outward movement of goods.

How do we use personal information?

We use personal information primarily to provide our products and services to you in the ordinary course of conducting our business and/or to obtain goods and services from you. We may also use personal information to:

• contact you to provide you with the information, and services you request;
• provide you with our services;
• manage our relationships with you; including addressing any enquiries or complaints you may have, and to improve the services we provide;
• analyse and understand our client base, for example, by engaging third parties to conduct research on our behalf; and
• for a secondary purpose that is related to a purpose for which we collected it, where you would reasonably expect us to use your personal information for that secondary purpose.

To whom do we disclose personal information:

We will only disclose personal information for the purpose for which it was collected or in the following circumstances:

• third parties including suppliers, sub-contractors and service providers who assist us in the conduct of our business;
• to any relevant law enforcement body, courts and legal advisers where unlawful acts are suspected or in order to respond to subpoenas, court orders, or legal processes;
• where occupational health and safety complaints have arisen, to Workplace Health and Safety Officer(s) or our Insurer(s);
• to third parties in order to investigate, prevent, or take action regarding illegal activities or suspected fraud, to establish or exercise our legal rights or defend against legal claims, or in situations involving potential threats to the physical safety or any person;
• where required or authorised by law or otherwise as permitted under the Privacy Act;
• where you consent to or have authorised a third party to the disclosure.

How secure is your personal information?

We will take reasonable steps to ensure that all personal information we hold is:

• accurate, complete, up-to-date, relevant and not misleading;
• stored in a secure environment; and
• protected from misuse, interference and loss as well as unauthorised access, modifications or disclosure.

Any personal information in the form of images captured by our security camera system will be stored onsite at our premises and accessible by specifically authorised employees. Images will be stored for a minimum of thirty (30) days.

Every endeavor is made to ensure that our employees are aware of and comply with, their obligations in relation to the handling of personal information.

This Privacy Policy may be changed from time to time at our discretion and without notice. At any time, the latest version can be viewed upon request.